Our Guarantee: We are dedicated to providing you with top quality products, hand-crafted from the finest materials, and designed to be functional and aesthetically pleasing. We are so confident in the quality of our products that we offer a 30-day money-back guarantee if you are not completely satisfied. (Shipping and handling costs are non-refundable.)

Shipping Policy: We charge a flat rate of 10% with a minimum of $9.95 for shipping and handling. Shipment is via ground (UPS, USPS) and we usually ship in 1 business day. Most of our warehouses are centrally located, so most orders arrive in 3 to 5 business days depending on the destination. If you require expedited shipping, contact us at WBWsales@TheKayesGroup.com for arrangements and additional charges.

Return Policy: We strive to achieve 100% customer satisfaction by providing top quality products. We realize, however, that sometimes a product is not exactly what you expected. You may return an item within 30 days of your purchase (in original packaging and new condition) but before returning an item you must contact us via our "Contact Us" page or email us at WBWservice@TheKayesGroup.com for return authorization and return shipment information. You can receive a credit toward the purchase of another item; or you may receive a refund of the purchase price. Shipping and handling charges are not refundable. Please be sure to leave your contact information in your request.